Club Shop Refund Policy

At Bradford (Park Avenue), we strive to ensure every purchase meets your expectations. If you’re not completely satisfied, we offer the following refund and exchange policy for items purchased from our Club Shop:

  1. Eligibility for Refunds/Exchanges:
    • Items must be returned within 28 days of purchase.
    • Items must be unused, in their original condition, and with all tags attached.
    • Proof of purchase (receipt or order confirmation) is required for all returns.
  2. Non-Refundable Items:
    • Personalised or customised items (e.g., shirts with specific names/numbers).
    • Perishable or consumable items.
    • Sale or clearance items, unless defective.
  3. Faulty or Damaged Items:
    • If an item is faulty or arrives damaged, please contact us within 14 days of discovering the defect. We will offer a repair, replacement, or refund as appropriate.
  4. Refund Process:
    • Refunds will be processed using the original payment method within 7 working days of receipt and approval of the return.
  5. Return Shipping:
    • Customers are responsible for the cost of returning items unless the item is faulty or incorrect.

📧 For questions or to initiate a return, contact us at thomas.ogden@bpafc.com.

Season Tickets Refund Policy

Season tickets are non-refundable except under exceptional circumstances.

  1. Non-Refundable Terms:
    • Season tickets cannot be refunded once purchased unless the club is unable to fulfil its obligations (e.g., league cancellation or major disruptions).
    • If a season ticket holder cannot attend due to personal circumstances, the club cannot issue refunds or partial refunds.
  2. Exceptional Circumstances:
    • Requests for refunds due to medical emergencies or other unforeseen circumstances will be reviewed on a case-by-case basis.
    • A written request and any supporting documentation must be submitted to Thomas.Ogden@bpafc.com for consideration.
  3. Cancellation by the Club:
    • If matches are postponed or cancelled, season ticket holders will be informed through our website about rearranged dates.

Match Tickets Refund Policy

  1. Postponed Matches:
    • Tickets for postponed matches will remain valid for the rescheduled date.
    • If the ticket holder cannot attend the rescheduled match, a refund request must be made within 14 days of the new date being announced.
  2. Cancelled Matches:
    • If a match is cancelled and not rescheduled, ticket holders are eligible for a full refund.
  3. Non-Attendance:
    • Refunds are not available for match tickets if the ticket holder does not attend the game.
  4. Ticket Refund Process:
    • Requests for match ticket refunds must be submitted to thomas.ogden@bpafc.com with proof of purchase at least 48 hours before the scheduled kick-off time. Please note that if your ticket is used at the match the refund will be cancelled.
    • Refunds will be issued using the original payment method within 7 working days of approval.
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